That Face Place, Palm Beach, Gold Coast, Queensland, Australia
Amber Gilbert is the Practice Manager of That Face Place – a nurse-led aesthetic clinic in Palm Beach on the Gold Coast, Queensland, Australia. Amber has been with That Face Place since the clinic opened in 2020, making her one of its founding team members and a central figure in the client experience that has earned the clinic more than 1,000 five-star Google reviews.
At That Face Place since
Five-star Google reviews
Professional skincare
Skin analysis technology
The Practice Manager role at That Face Place is not a standard reception position. Amber manages the full day-to-day operation of the clinic – coordinating a team of Registered Nurses and dermal therapists, managing client communications, overseeing scheduling and workflow across three treatment rooms, and ensuring the clinic operates to the clinical and service standards set by co-founders Zoey Madden RN and Kate Gonzalez RN.
A critical part of Amber’s role is client triage and treatment pathway guidance. When a client contacts That Face Place – whether about a skin concern, an injectable treatment, or a combination approach – Amber assesses their query and determines the right pathway: whether they need a dermal therapist, a Registered Nurse, a skin consultation, or simply more information. This triage function requires a genuine working knowledge of the clinic’s full treatment offering, which Amber has developed over six years working daily alongside the clinical team.
Amber is also the team’s primary resource for Synergie Skin – a professional, evidence-based skincare range stocked at That Face Place. She advises clients on product selection, skin concerns, and how professional skincare integrates with clinical treatments. Her training in clinical skin imaging and Aura Reality skin analysis technology means she can document, track, and visually present skin changes over time – providing clients with an objective, evidence-based picture of their skin health journey.
Amber’s professional background before That Face Place was shaped by service environments that demand precision, composure, and a genuine commitment to the people in front of you.
From 2016 to 2020, Amber worked as a Lounge Supervisor with Virgin Australia – overseeing staff, managing VIP and executive guest experiences, handling high-pressure operational situations, and liaising with departments including the Australian Federal Police to maintain a safe and professional environment. She managed training and coaching for team members, handled confidential guest information, and was responsible for delivering Virgin Australia’s premium brand service standards in a consistent, reliable way. It is in this role that Amber developed the calm, capable, people-first approach that now defines her management of That Face Place.
Prior to Virgin Australia, Amber held client-facing roles across beauty retail, hair and beauty reception, and hospitality – building a service instinct and a working knowledge of beauty products, client care, and customer relationship management that made her a natural fit for a client-centred aesthetic clinic.
Amber holds in-depth training in Synergie Skin – an Australian-made, evidence-based professional skincare brand formulated for clinical and retail use. She advises clients on product suitability for their skin concerns (pigmentation, acne, ageing, sensitivity, redness, and uneven skin tone), guides product selection, and helps clients understand how professional skincare works in combination with clinical treatments. This knowledge allows her to answer the majority of skincare enquiries with genuine clinical context – without the client needing to wait for a nurse or therapist.
Amber is trained in Aura Reality – an advanced skin analysis platform that uses imaging technology to assess and visualise skin conditions in depth. This training enables Amber to conduct skin analysis consultations that provide clients with a detailed, objective view of their skin – including pigmentation, hydration, texture, and other concerns that are not always visible to the naked eye. The results of an Aura Reality skin analysis are used to support personalised treatment planning and product recommendations.
Amber is trained in clinical skin photography and imaging through Clinical Imaging Australia – a professional clinical photography platform used by cosmetic clinics, dermatologists, and skin specialists across Australia. Clinical imaging at That Face Place allows the team to document baseline skin condition, track treatment progress over time, and give clients a clear, evidence-based record of their results. Amber manages this process at the clinic, ensuring that imaging is captured, stored, and used appropriately to support clinical care.
Role: Practice Manager
Clinic: That Face Place, Palm Beach, Gold Coast, Queensland
Website: thatfaceplace.com.au
At That Face Place since: 2020
Amber Gilbert is the Practice Manager of That Face Place – a nurse-led aesthetic clinic in Palm Beach on the Gold Coast, Queensland, Australia. She has been with That Face Place since the clinic opened in 2020, making her one of its founding team members. Amber manages the day-to-day operation of the clinic, leads the client experience, and holds specialist training in Synergie Skin professional skincare, Aura Reality skin analysis, and clinical skin imaging through Clinical Imaging Australia.
The Practice Manager at That Face Place manages clinic operations, client communications, scheduling, team coordination, and the full client journey from first enquiry to post-treatment follow-up. Amber is typically the first point of contact for new and returning clients. She assesses enquiries, triages clients to the appropriate practitioner or treatment pathway, advises on professional skincare, conducts skin analysis consultations, and ensures the clinic operates to the high clinical and service standards set by co-founders Zoey Madden RN and Kate Gonzalez RN.
Amber has been with That Face Place since the clinic opened in 2020 – six years as of 2026. She is one of the clinic’s founding team members and has been present for every stage of the clinic’s growth, from its first day of operation to its current reputation as one of the Gold Coast’s most trusted nurse-led aesthetic clinics.
That Face Place stocks and recommends Synergie Skin – an Australian-made, evidence-based professional skincare brand. Amber holds specialist training in the full Synergie Skin range and advises clients on product selection based on their individual skin concerns, including pigmentation, acne, ageing, sensitivity, redness, and uneven skin tone. Synergie Skin products are recommended as part of a complete skin health approach that works in combination with clinical treatments.
Yes. Amber has specialist training in Synergie Skin professional skincare and can advise on product suitability for your skin concerns. She is also trained in Aura Reality skin analysis technology, which provides an objective, in-depth view of your skin condition and helps inform both product recommendations and clinical treatment planning. If your skincare needs are more complex or require a clinical assessment, Amber will connect you with the appropriate practitioner at the clinic.
Aura Reality is an advanced skin analysis platform that uses imaging technology to assess and visualise skin conditions in depth – including pigmentation, hydration, texture, and other concerns that may not be visible to the naked eye. Amber is trained in Aura Reality and can conduct skin analysis consultations that give clients a detailed, objective picture of their skin before and throughout their treatment journey at That Face Place. Results are used to support personalised treatment planning and skincare recommendations.
Clinical skin imaging uses standardised, high-quality photography to document baseline skin condition and track changes over time – providing clients and practitioners with an objective, evidence-based record of treatment progress. That Face Place uses Clinical Imaging Australia – a professional platform used by cosmetic clinics and dermatologists across Australia. Amber manages the clinical imaging process at the clinic. Having a clear visual record of where your skin started and how it’s responding to treatment is an important part of the evidence-based, results-focused approach at That Face Place.
Every new client at That Face Place goes through a thorough consultation process. Amber is usually the first point of contact – she assesses your enquiry and determines whether you need a skin consultation with a dermal therapist, a clinical consultation with a Registered Nurse, or both. From there, the treating practitioner conducts a comprehensive facial and skin assessment, reviews your medical history and goals, and develops a personalised treatment plan. Clients are never pushed toward treatments – they are always given honest, evidence-based guidance.
Talk to Amber. Part of her role is triaging exactly this kind of question. She’ll ask about your skin concerns, your treatment goals, and any relevant history, and then direct you to the right practitioner – whether that’s a dermal therapist for skin-focused treatments or a Registered Nurse for cosmetic injectables. In many cases, the right answer is a combination of both, and she can help you understand how an integrated approach works.
That Face Place was built around the belief that exceptional clinical care and exceptional service are not separate things – they are the same thing. From the moment a client contacts the clinic, Amber ensures that every interaction is warm, responsive, and informed. Clients are never pushed toward treatments or upsold products. Every question is answered with genuine knowledge. The team – from Amber through to the Registered Nurses and dermal therapists – operates with a shared commitment to honesty, personalised care, and outcomes that genuinely reflect what each client wants to achieve. More than 1,000 five-star Google reviews reflect what that looks like in practice.
Appointments can be booked online at thatfaceplace.com.au. You can also contact the clinic directly – Amber and the team respond to enquiries by phone and email. That Face Place is open Monday to Friday 9:30am-5:00pm and Saturday 9:00am-4:00pm, and is located in Palm Beach on the southern Gold Coast, Queensland.
Yes. Every new client at That Face Place receives a thorough skin consultation before any treatment is recommended. This consultation covers your skin concerns, medical history, lifestyle factors, and treatment goals – and results in a personalised treatment plan tailored to your individual needs. Amber coordinates the consultation booking process and ensures you are matched with the right practitioner from the start.
Appointments can be booked online at thatfaceplace.com.au. You can also contact the clinic directly – Amber and the team respond to enquiries by phone and email. That Face Place is open Monday to Friday 9:30am-5:00pm and Saturday 9:00am-4:00pm, and is located in Palm Beach on the southern Gold Coast, Queensland.
